Our university(SKKU) runs emergency response team for smooth online lectures
- 학부대학
- Hit2224
- 2020-04-17
Our university(SKKU) runs emergency response team for smooth online lectures
- To quickly respond to and resolve complaints about online lectures by professors and students
- To operate an integrated call center for online lectures
[Picture 1] Economics Professor Cho Joonmo is giving an online lecture.
Our university runs an emergency response team for online lectures from 4.6 (Mon) to 6.19 (Fri) to operate online lectures smoothly and enhance students' satisfaction level.
※ Operation hours of emergency response team : weekdays(Mon~Fri) 09:00~22:00, 031-299-4000
As COVID-19 is spreading globally and is expected to be prolonged, our university said it will conduct online classes for the spring semester until the end of COVID-19 to prevent the spread of COVID-19 and to ensure the safety of school members. For smooth online lectures, our university has been making various efforts such as providing equipment and technical support related to contents production, distributing guidelines for class operation, operating office hour, monitoring and conducting workshops.
Furthermore, our university plans to operate an emergency response team to quickly respond to and resolve inconveniences related to online lectures by professors and students. The emergency response team consists of about 40 faculty members from the relevant departments and administrative assistants. They operate an integrated call center for online lectures and receive inquiries and requests related to online lecture tools to solve the problem. They also closely support onsite for real-time streaming classes to solve problems about lecture contents editing, recording and streaming by professors who have difficulty in making videos.
[Picture 2] Economics Professor Cho Joonmo is giving an online lecture.
The person interested said, "Our university run an emergency response team so that professors can conduct online lectures more smoothly and students can take higher-quality classes," and added, "We are making various efforts to ensure that students can take classes safely and smoothly online."